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  • Is the hot air balloon experience included in the accommodation fee?
    Not included. Please make a separate reservation for the balloon experience. Book here
  • What happens to my accommodation if the balloon experience is cancelled?
    Even if the hot air balloon experience is canceled due to bad weather, etc., the following cancellation policy will be applied to the accommodation fee. ■Cancellation Policy NO SHOW (cancellation without contact) 100%100% from reservation date to the day However, if you want to change the date of your stay as well as the hot air balloon experience, you can change the date for free. By adjusting the schedule again and making a reservation with the same content, you can make a reservation for both the hot air balloon experience and accommodation at no additional cost. There is no problem even if the schedule is decided at a later date. In addition, if the balloon experience is canceled more than 4 times in a year due to bad weather, we will refund the full amount of the balloon experience and the accommodation fee. Alternatively, if you purchase the Balloon Experience Cancellation Compensation (3,000 yen/person) option when you make a reservation, you will receive a full accommodation fee even if you cancel less than 4 times in a year due to bad weather, etc. We will refund your money. Learn More
  • When does the accommodation cancellation fee start?
    100% will be charged from the date of reservation. Please see below for details. Cancellation Policy NO SHOW (cancellation without contact) 100%Cancellation 0 to 365 days before: 100%If the hot air balloon experience is canceledEven if the hot air balloon experience is canceled due to bad weather, etc., the above cancellation policy will be applied to the accommodation fee.However, rebooking due to schedule changes due to postponement of the balloon experience is possible free of charge. By adjusting the schedule again and making a reservation with the same content, you can reserve both the hot air balloon experience and accommodation at no additional cost.■Special reason for exemption from cancellation fee When the Japan Meteorological Agency issues an emergency warning for the area of the inn on the day of check-in If the train or flight you plan to use on the day of check-in becomes eligible for cancellation fee exemption (no charge) due to a natural disaster If it is physically impossible to arrive at the inn on the day of check-in due to blockage of the expressway/major national road, etc. In the case of changing the date of stay due to the guest's fever or illness. However, changes are limited to one time within 90 days from the original scheduled check-in date. If any of the above four special reasons apply, please contact us by email.
  • Is there a pick-up service from the nearest station?
    The nearest station is Tobu Nikko Line "Yagyu Station". Since it is about 15 minutes on foot from the station, basically we do not provide a pick-up service. Please contact us if you have physical disabilities, are elderly, or are traveling with small children.
  • Is there a parking lot?
    Please be assured that there is a space where you can comfortably park about 5 passenger cars on the premises, and of course it is free.
  • Can I make a reservation by phone?
    You can check availability, but please make a reservation online. Please check the accommodation terms, cancellation policy, and house rules in advance, and pay in advance.
  • How should I eat?
    The kitchen is equipped with basic cooking utensils such as fry pans, pots, cutting boards and knives. In addition, there is a supermarket called "MARUYA", which is open from 9:00 to 21:00, and "TRIAL," which is open 24 hours a day, within a 5-minute drive. Or, if you add a BBQ set (6,000 yen/set) as an option when you make a reservation, we will rent a Weber grill, chimney starter, net, 4kg of charcoal, igniter, and an igniter as a set. If you need to prepare BBQ ingredients, we will prepare a set of 100 grams of beef/chicken/pork, onions, green peppers, eggplants, and shiitake mushrooms if you add the optional ingredients set (3,000 yen/person). . *In order to provide a full-fledged BBQ experience, we will prepare the meat as it is and the vegetables without cutting.
  • I would like to book accommodation, BBQ, and hot air balloon experience as a set. What should I do?
    Please make separate reservations for accommodation and balloon experience. When making a reservation for the balloon experience, please visit SOLABASE's Ticket page After purchasing a flight ticket, please specify the experience date from the link provided in the email sent. *If you would like to make a reservation with cancellation compensation, please make a reservation from here. BBQ is available as an option when you make a reservation. Please note that the balloon experience may not be available even if the accommodation is available. It is recommended to book the balloon experience first. To check the balloon experience availability information, please see each plan page on the following site. https://activityjapan.com/publish/feature/2252
  • How much will it cost for a set of accommodation, BBQ, and balloon experience?
    It depends on the accommodation type Glamping tent (capacity 3): 24,000 yen/building on weekdays, 34,000 yen/building on weekends Private room (semi-double) (capacity 2): 10,000 yen/room on weekdays, 15,000 yen/room on weekends Dormitory (capacity 3): 12,000 yen/room on weekdays, 15,000 yen/room on weekends Equipment rental for BBQ is 6,000 yen/set, ingredients set is 3,000 yen/person Early check-in (13:00~) 3,000 yen If you book the hot air balloon experience with a flight ticket, Free flight experience is 36,000 yen/person on weekdays and holidays Hot air balloon workshop (mooring experience) is 12,000 yen/person on weekdays and holidays Chartered balloon experience is 120,000 yen/airplane on weekdays and holidays (free flight for up to 4 people, balloon workshop for up to 20 people) A combination of the above. (Example) When booking a set of accommodation, BBQ (equipment rental only) and hot air balloon experience (free flight) for 3 family members on a holiday. Accommodation 15,000 yen + BBQ 6000 yen + Free flight 108,000 yen = 129,000 yen. *The above amounts are subject to change and are for reference only. Please check the correct amount at the time of booking.
  • I would like to stay at glamping, but please tell me the price and how to make a reservation.
    Glamping is 24,000 yen/building on weekdays or 34,000 yen/building on weekends All reservations are accepted online only. Book here
  • Is there a check-in time limit?
    Since check-in is unattended, you can check-in at any time after 16:00 (or after 13:00 for early check-in). If you are staying in a glamping tent in the summer, it is recommended that you check in after 18:00, as the temperature inside the tent is high during bright hours.
  • 宿泊の再予約について教えてください。
    気球体験の再予約時に備考欄に宿泊の再予約も希望との旨をご記入いただければ、こちらで再予約の手続きを致します。
  • アメニティの内容を教えてください。
    共有シャワー室にボディソープ、シャンプー、コンディショナー、メイク落とし、洗顔ソープ、ドライヤーのご用意がございます。 下記のものについては、有料オプションとなります。 また、当日のご用意はできかねますので、ご予約時にオプション追加なさっていない場合は、宿泊日3日前までにメール (contact@solabase.com)にてご連絡ください。 フェイスタオル(500円/枚) バスタオル(1000円/枚) 歯ブラシセット(500円/個)
  • SOLABASEからタクシーは呼べますか?
    残念ながら、最寄りタクシー会社の営業エリア外のため、タクシーを呼ぶことはできません。 最寄り駅の柳生駅周辺もタクシーは走っておりません。
  • 当日の予約はできますか?
    当日の予約は承っておりません。前日の23:00までにサイトからご予約をお願いいたします。
  • テントサイト利用時のペット同伴ルールについて
    ペットを同伴される際は下記のルールを必ずお守りください。 ・法定狂犬病ワクチン接種済みのペットのみ同伴可能です。 ・敷地内では必ずリードを着用してください。 ・フン・尿の始末は飼い主の責任で回収し、匂い・汚れが残らないように水をかけるなど処理をしてください。 ・植物保護のため、樹木にリード等で繋留しないでください。 ・宿泊施設内の貸切風呂及び共有シャワーのご利用はできません。 ・ペットを残したまま外出することはできません。 ・無駄吠え、ペット同士の喧嘩、飼い主以外への飛びつきなど、ペットの性格やしつけ度合いを熟慮の上、他のお客様の迷惑にならないよう飼い主としての細心の注意を払ってください。 ・噛み癖、喧嘩癖のあるペットのについては、口和の利用をお願いします。 ・場内でのペット同士によるトラブルはすべて飼い主の責任となります。いかなる場合でも一切責任を負いかねます。ご了承ください。
  • 喫煙可能ですか?
    喫煙は周囲の方にご配慮の上、屋外にてお願いいたします。 また、吸い殻の始末の徹底をお願いいたします。
  • 近くにコンビニやスーパーはありますか?
    近隣にコンビニはございませんが、スーパーは車で5分の距離に「マルヤ北川辺店(営業終了21時)」、「スーパーセンターTRIAL(24時間営業)」の2店舗ございます。
  • 貸切風呂について
    新棟(101~103号室)、グランピング宿泊者専用にプライベートな空間で癒しのひと時をお楽しみいただける貸切風呂をご用意しております。 ※温泉ではございません。 1回40分を無料でお楽しみくださいませ。 グループで分かれてのご利用も可能です。 浴槽の大きさは直径2m、通常大人2~3名でご利用いただけます。 シャワーは3台あります。 利用時間:16:00~21:00、7:00~10:00 予約は必要ありません。空いているときに鍵をかけてご利用ください。 【アメニティ】 シャンプー /トリートメント /ボディソープ /メイク落とし /フェイスソープ /ドライヤー
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