Terms of Use
SOLABASE General Terms of Service
These Terms of Use (hereinafter referred to as "these Terms") define the terms and conditions for using the hot air balloon experience, accommodation services, and online shop (hereinafter collectively referred to as "the Services") provided by SOLABASE (hereinafter referred to as "the Business"). Users shall use the Services in accordance with these Terms.
Chapter 1: Common Provisions Article 1 (Application )
These Terms and Conditions shall apply to all relationships between the user and our company regarding the use of this service.
The various rules, guidelines, etc. posted by this business on this website shall constitute a part of these Terms and Conditions.
Article 2 (Prohibited matters )
Users must not engage in the following actions when using this service:
- Acts that violate laws or public order and morals
- Actions that infringe upon the rights of this business, other users, or third parties.
- Actions that may interfere with the operation of this service
- Using false information to make a reservation or purchase
- Reservations or purchases made for the purpose of resale
- Any other conduct that this project deems inappropriate.
Article 3 (Amendment of the Regulations)
This business may change these Terms of Service at any time without notice to users if it deems it necessary. The revised Terms of Service will become effective from the time they are posted on this website.
Chapter 2: Regulations Regarding Hot Air Balloon Experiences and Accommodation Reservations Article 4 (Confirmation of Reservation)
Reservations made through this service are considered complete when the user applies using the method specified by this service provider and this service provider sends a reservation acceptance notification (such as a reservation confirmation email).
Article 5 (Cancellation Policy)
If you cancel or change your reservation after it has been confirmed, you will be charged the cancellation fee stated on the details page of each plan or in the reservation confirmation notice.
Article 6 (Criteria for determining cancellation due to weather)
Hot air balloon rides may be canceled at our discretion for safety reasons due to weather conditions such as rain, snow, strong winds, or dense fog.
The decision to cancel will generally be made between 12:00 and 13:00 the day before the scheduled event, and users will be notified by email. However, in the event of a sudden change in weather conditions on the day of the event, a decision to cancel may be made at the last minute.
Refunds and schedule changes due to cancellations caused by weather will be handled according to the terms of each plan (e.g., "non-refundable plan," "refundable plan").
Article 7 (Safety Management and Exemption from Liability)
Users are expected to follow the instructions of the pilot and staff during the experience.
For safety reasons, we may refuse boarding if you are intoxicated, pregnant, or have certain pre-existing medical conditions.
This company assumes no responsibility whatsoever for any accidents or incidents resulting from failure to follow staff instructions.
In addition, you shall abide by the terms and conditions stipulated in the agreement made when applying for the experience.
Chapter 3: Regulations concerning online shops (EC) Article 8 (Shipping Fees)
Shipping fees for products purchased through this service will be charged according to the shipping fee specified for each product.
Article 9 (Returns and Exchanges)
Returns or exchanges of products will only be accepted within 7 days of delivery if the product is defective (damaged, soiled, malfunctioning, or if a different product from the one ordered was received). In this case, the return shipping costs will be borne by our company.
We cannot accept returns or exchanges in the following cases.
- If more than 7 days have passed since the product arrived
- In cases due to user reasons (e.g., difference in image, ordering mistake)
- In the event of damage or soiling caused by the user's responsibility
Chapter 4: Other Article 10 (Disclaimer)
This business does not explicitly or implicitly guarantee that this service is free from factual or legal defects (including defects, errors, bugs, and infringements of rights related to safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security, etc.).
This company shall not be liable for any damages incurred by users in connection with this service, except in cases of intentional misconduct or gross negligence on the part of this company.
Article 11 (Governing Law and Jurisdiction)
These Terms and Conditions shall be interpreted in accordance with Japanese law.
In the event of any dispute arising in connection with this service, the court having jurisdiction over the location of the business shall have exclusive jurisdiction.
Establishment date: January 1, 2026