SOLABASE
【Room Overview】
This is a two-story lodge.
The first floor features a shared living room, kitchen, washbasin area, and toilet.
The second floor consists of three areas in total: an upper loft, a lower loft, and a private room.
The upper loft is furnished with three futon sets, while the lower loft includes two mattress beds and one sofa bed.
【Amenities】
Washbasin area:
Shampoo / Conditioner / Body soap / Facial cleanser / Makeup remover / Hand soap / Hair dryer / Toothbrush / Face towel / Bath towel
【About the Outdoor Shower Room】
This is a shower-only facility.
There is one shower unit available.
Hours: 16:00 – 10:00 the following morning
No reservation is required.
Please enter when available and lock the door from the inside during use.
【Shower Room Amenities】
Shampoo / Conditioner / Body soap / Makeup remover / Facial cleanser / Hair dryer
【Shared Kitchen and Living Room】
Guests may use the shared kitchen and living room on the first floor of the traditional-style lodge.
A gas stove, microwave, cooking utensils, and tableware are available for use.
■Accommodation costs
14,900 yen/floor (up to 2 people)
The dormitory is divided into upper and lower lofts, each with 3 people on each floor.
■Payment method
・Credit
・Bank transfer
■ Payment process
・Tentatively reserve a date from the reservation page
・In the case of credit
A payment link will be sent to you via automated email ( info@urkt.in ).
If payment is not completed within 12 hours of the tentative reservation, the reservation will be automatically cancelled.
*If you do not receive the email, please check your spam folder .
*If you have not received the email in your spam folder, please contact us by email ( contact@solabase.com ).
・Bank transfer
We will send you a quote via email within 24 hours.
If payment is not completed within 72 hours after sending the email ( contact@solabase.com ), your order will be automatically canceled.
Check-in (from 4:00 PM)
Anytime after 4pm is possible.
Staff-assisted face-to-face check-in (16:00-18:00)
Staff will be on hand during this time and check-in will be conducted in person.
*If you would like to be picked up from Yagyu Station, please check in during this time.
Self-check-in with smart lock (after 6:00 PM) You can check in by yourself without meeting staff. Please contact us at contact@solanbase.com the day before your reservation. Please enter the PIN number sent to you into the smart lock installed on the door of each room to enter.
* Please refer to the method for unlocking using a PIN code.
Self check-out (until 11:00)
Please leave without confronting any staff.
Please see the house rules for detailed rules at check-out .
1. Cancellation fees and additional charges
Cancellation fee: After reservation is confirmed - on the day, no notice: 100%
Late check-out excess fee:
Up to 1 hour: 10% /
Up to 2 hours: 20% /
Up to 3 hours: 30%
3-5 hours: 60% /
5 hours or more: 100%
2. Response to the cancellation of the hot air balloon experience
If our balloon experience is cancelled due to bad weather or other reasons and you no longer need the accommodation, we will provide a full refund.
Date Changes (Rescheduling): If you change your date to accommodate a hot air balloon experience, there will be no additional charge.
Deadline: Please contact us at least 4 days before the reservation date (if you cancel after 3 days, the reservation will already have been made and changes will not be possible; cancellation fee will be 100%).
Special Refund (4 cancellations within 1 year): If weather cancels 4 or more times within 1 year of your initial booking, we will provide a full refund of both your accommodation and experience fees.
3. Special reasons for cancellation fee waiver
We will waive cancellation fees or allow you to change your date only if the following reasons apply. If you are eligible, please contact us by email.
- If a "special warning" is issued in the area where you are staying on the day.
- If the public transportation you planned to use is subject to a cancellation fee waiver (no charge) due to a natural disaster.
- When it is physically difficult to arrive due to road closures, etc.
- Changes in schedule due to fever or illness: Only one rescheduling is permitted if you contact us the day before and within 90 days of the original date.
4. Rebooking Procedure
The procedure will vary depending on when the cancellation is confirmed.
[If cancellation is decided by the day before]
- Select your desired date from the **"Rebooking Link** included in the email.
- Select **"Rebook"** in the input field and complete ( no new payment is required ).
[If the trip is cancelled on the day after your stay]
- Select your desired date from the **"Rebooking Link** included in the email.
- Select **"Rebook"** in the input field and complete.
・Please make a new payment using the payment email you received (a new payment will be required ).