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SOLABASE
よくある質問
Regarding the schedule for the day, and what to wear and bring.
About the experience
About your reservation
Participation requirements
About Accommodations
About access
Questions about hot air balloons
About Events and Shooting
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- 02SOLABASE offers three types of accommodations and five different room types: private rooms, glamping tents, and the main building .■ Private Room Building (Completely private rooms, comfortable year-round)Equipped with air conditioning, this property offers a comfortable stay year-round. It is recommended for those who value privacy or for families.Twin Room (2 rooms): A private room with two single beds. ¥29,800 per room (up to 2 people). An extra bed can be added (¥12,900), accommodating up to 3 people.Quad Room (1 room): A fully private room with two bunk beds. 39,800 yen/room (up to 4 people)■ Glamping tents (2 rooms)This tent lets you easily enjoy the feeling of camping. ¥25,900 per room (up to 2 people)With the addition of an extra bed (¥12,900), the room can accommodate up to 3 guests.Due to the lack of air conditioning, we are unable to accept reservations from May to the end of September. During the winter months, we provide a circulating fan and a kerosene heater.■ Main house (living room, shower, and toilet are shared)This building is a renovated old house. It's a style where guests share common spaces, making it suitable for those who want to keep costs down.Semi-double semi-private room (1 room) Semi-private room on the 2nd floor. 14,900 yen/room (up to 2 people)Dormitory (2 sections) Dormitory on the 2nd floor. 14,900 yen/section (up to 3 people) Normally for women only, but if one group reserves both sections, male guests are also welcome.■ About the bathGuests staying in twin rooms, quad rooms, or glamping tents can use the private bath free of charge. Guests staying in the main building (semi-double semi-private rooms or dormitories) should use the shared shower room or outdoor shower room.
- 03The capacity for each room is as follows:RoomNumber of roomsCapacityQuad Room1 roomMaximum 4 peopleTwin Room2 roomsMaximum occupancy: 2 people (3 people with an extra bed)Glamping tent2 roomsMaximum occupancy: 2 people (3 people with an extra bed)Dormitory (female only)2 plotsEach section accommodates a maximum of 3 people.Semi-double semi-private room1 roomMaximum 2 people■ About using the dormitoryDormitories are usually for women only .However, if you book both plots for the same group, male guests are also welcome. Please make your reservation in this format if you are traveling with family or a group.■ Regarding children sleeping in the same bed as their parentsIn addition to the above capacity, one preschool-aged child (before elementary school) can stay with an adult by sharing a bed.For example, if two adults are staying, up to two preschool-aged children can stay with them.■ For use by large groupsIt is also possible to combine multiple rooms for your stay. Please contact us if you are considering a group stay.Please note that the glamping tents are not available from May to September.
- 04■ Check-in (From 4:00 PM)You may arrive at any time from 4:00 PM onwards.Time slotService4:00 PM – 6:00 PMStaff are on-site to assist with in-person check-in.After 6:00 PMSelf check-in (unstaffed).f you require a shuttle service from Yagyu Station, please arrive between 4:00 PM and 6:00 PM.If arriving after 6:00 PM, please follow the instructions provided in the email sent to you prior to your stay to enter the facility.■ Early Check-in (From 1:00 PM)Check-in starting at 1:00 PM is available for an additional fee of 6,900 JPY. Please select this option when making your reservation.■ Check-out (By 11:00 AM)Check-out is by 11:00 AM.If you wish to extend your stay, the following additional fees apply:Extension DurationAdditional feeUp to 1hour10% of room rateUp to 2hour20% of room ratePlease note that extensions may not be available depending on booking status.If you are participating in the hot air balloon experience, you may return to your room after the flight. Please feel free to relax until the 11:00 AM check-out time.
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- 06The response will vary depending on the type of reservation. ■ For customers who have made a separate reservation for accommodation only.If your hot air balloon experience is canceled due to bad weather or other reasons, and you no longer need your accommodation, we will refund your full amount . You are also free to choose to stay with us as planned or change your dates.Date Change : If you change your accommodation dates to match the rescheduled date for your hot air balloon experience, there will be no additional charge.Notification Deadline : If you need to change your dates for personal reasons, please contact us at least four days before your scheduled stay. If the hot air balloon experience is canceled due to weather conditions, we will accept date changes regardless of this deadline.■ Customers who have booked a package plan including accommodation and an experienceYou can change your appointment date as many times as you like within one year of your initial booking date.Date Change : You can change your date to match the rescheduled date for your hot air balloon experience. There is no additional charge.Notification Deadline : If you need to change your dates for personal reasons, please contact us at least 4 days before your scheduled stay. Changes cannot be accepted 3 days or less before the scheduled date, as arrangements will be finalized, and a 100% cancellation fee will apply. If the hot air balloon experience is cancelled due to weather conditions, we will accept date changes regardless of this deadline.Regarding refunds : As a general rule, we do not offer refunds. However, if the same reservation is canceled four times due to weather, we will refund the full amount for both the hot air balloon experience and accommodation.Cancellation after your stay : If your planned experience the following morning is cancelled due to sudden bad weather despite your stay, we will issue you a ¥10,000 discount coupon for your next stay . The coupon is valid for one year from the date of your initial booking.
- 07■ BBQ set (equipment rental)This set includes a Weber grill, chimney starter, grill grate, 4kg of charcoal, firelighters, and a fire starter. ¥6,900/set (tax included)Food is not included. If you would like to enjoy a BBQ without bringing anything, please also order the food set listed below. If you are bringing your own food, this is all you need to order.■ BBQ ingredient setBeef, chicken, and pork (100g each), 1 cup of rice, onion, bell pepper, eggplant, and shiitake mushrooms. 3,900 yen per person (tax included)This is for one person , so please order the amount you need. We will prepare it in the refrigerator in the main house.Also, to ensure you enjoy an authentic BBQ experience, the meat will be served in whole pieces and the vegetables will not be cut . Please note that you will need to cut them yourself on-site. You can use the cooking utensils in the main house kitchen.■ Campfire Set: Includes Coleman fire pit, fire starter, firelighters, firewood (4kg), leather gloves, fire mat, tongs, and water pitcher. ¥2,900/set (tax included)You can also use the bonfire facilities only. There is no need to book it together with a BBQ.■ How to applyPlease note that we may not be able to accommodate requests made on the day of check-in. Therefore, please select your options when making your reservation or contact us by the day before your stay .Please note that we do not offer BBQ or bonfire-only use (day use) without an overnight stay. ■ Regarding cancellation of optionsIf you cancel an option after booking due to your own reasons, a **5% cancellation fee** of the option price will be charged from the time of booking, and the remaining amount will be refunded.Please note that if the hot air balloon experience is canceled due to bad weather or failure to meet the minimum number of participants, no fee will be charged. *This policy applies to reservations made on or after September 1, 2026 .
- 08We offer room -only accommodations . Meals can be ordered from the options below.■ Cooking in the kitchenEach building has a kitchen equipped with cooking facilities and utensils.Gas stove, microwave, frying pan, pot, cutting board, knife, etc.You are free to cook any ingredients you bring with you.■ Enjoy a BBQ (optional)If you request it when making your reservation, you can rent a full-fledged BBQ set.BBQ Set : ¥6900 (tax included) Includes Weber grill, chimney starter, grill grate, 4kg charcoal, fire starter, and fire igniter.BBQ ingredient set : 3900 yen per person (tax included) Includes: onion, bell pepper, eggplant, shiitake mushroom, 100g each of beef, chicken, and pork, and 1 cup of rice.■ Order a food ingredient set (optional)We also offer ingredient sets that allow you to easily cook meals in your kitchen.Chicken Curry Set: 2900 yen (tax included)Kazo Udon Set: 1490 yen (tax included)■ Shopping at a nearby supermarketThere are two supermarkets located about a 5-minute drive away.MARUYA (9:00 AM - 9:00 PM)TRIAL (Open 24 hours)■ Use nearby restaurantsThere are several of these shops around Yagyu Station. Please check their opening days and hours before you go.Soba Restaurant YamamotoMaruichi - Eel and Freshwater Fish CuisineKappo Katayama RestaurantThe restaurant at the roadside station "Kazo Watarase" is open only for lunch (10:30 AM to 2:30 PM). Please note that it is not available for dinner.If you travel about 20 minutes by car to the city of Koga, you will find many restaurants, including chain restaurants.
- 09Available facilities vary depending on your accommodation type.Accommodation TypeAvailable FacilitiesTwin Room / Quad Room / GlampingPrivate-use bath / Outdoor shower roomDormitory / Semi-double semi-private roomMain building shower room / Outdoor shower room ■ About the Private-Use BathGuests staying in the new building or glamping units may use the private-use bath located on the second floor of the new building, where you can relax in a private setting (please note: this is not a hot spring).Usage Fee: Free for one 1-hour session per roomReservation: Not required. Please use it when available and lock the door from the inside.Bathtub: 2m in diameter; accommodates 2–3 adults.Showers: 3 unitsUsage HoursTime SlotAvailable Facilities16:00〜21:00Bathtub and showers21:00〜24:00Showers only (bathtub may also be available on days expected to be busy) ■ About Shower RoomsThe following showers are available for use at any time.Main building shower roomOutdoor shower room (24-hour access)You may also use the showers after returning from your hot air balloon flight the following morning.■ AmenitiesShampoo, conditioner, body soap, makeup remover, facial cleanser, and hair dryers are provided.
- 10■ Items provided in each roomWe provide face towels, bath towels, and toothbrush sets for each guest.We do not provide pajamas, so please bring your own.■ Bathroom AmenitiesThe following amenities are available in the shared shower rooms (indoor and outdoor) and private baths:Body wash, shampoo, conditioner, makeup remover, face wash, hair dryer■ RefrigeratorTwin rooms, quad rooms, and glamping rooms each have a small refrigerator in the room. There is a large shared refrigerator in the main building's shared kitchen.
- 11Amenities vary depending on the type of room.RoomcoolingheatingTwin Quad Roomair conditionerair conditionerMain building (dormitory, semi-private semi-double room)air conditionerAir conditioners and kerosene heatersGlamping tentnoneOil stove■ Regarding the operating period of glamping tentsSince our glamping tents do not have air conditioning, we are closed from May to September. It is difficult to stay comfortable inside the tents during the warmer months. During this period, please use the rooms in the new building or the main building.■ About glamping tents in winterWe provide kerosene heaters for heating. Although the tents have ventilation openings, please be sure to turn off the heaters before going to sleep.We provide bedding such as down comforters and blankets. You can stay warm even after the heater is turned off.
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- 14Pets of any kind are welcome in our dormitory rooms and glamping tents . There is no additional charge. Please be sure to inform us when making your reservation.■ Items to bringPets will be kept in cages indoors, so please bring your own cage. We do not provide cages for rent at our facility.■ Requests for indoor useIndoors, your pet will be kept in a cage.Guests are not allowed in the private baths or shared showers.Please refrain from leaving your pets indoors while you go outside the SOLABASE premises.In case of damage or soiling, you will be responsible for the actual cost of repairs.■ Requests within the premisesPlease keep your dog on a leash at all times.Pet owners are responsible for collecting their pet's waste and disposing of it by rinsing it with water or taking other measures to prevent odors and stains.To protect the plants, please do not tie your dog to a tree.■ Consideration for other customersPlease take into consideration your pet's personality and training level to ensure that it does not disturb other customers, such as excessive barking, fighting with other pets, or jumping on people other than their owners.Please ensure your pet has a tendency to bite or fight by wearing a muzzle.Any disputes between pets on the premises are the responsibility of the pet owners. Please understand that our facility cannot be held liable.■ Regarding accompanying guests on the hot air balloon experienceDogs are welcome to participate in tethered flight experiences only . Free flight experiences are not permitted. For more details, please see "Can I bring my pet?" .
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- 18近隣の観光スポットは以下のものがあります。渡良瀬遊水地 ラムサール条約にも登録されている日本最大の遊水地で自然豊かな景観と多彩な生態系が魅力です。野鳥観察や釣り、サイクリングをお楽しみいただけます。 道の駅かぞわたらせ SOLABASEから徒歩10分。渡良瀬遊水地の観光拠点として、自然と触れ合える情報や休憩施設が充実しています。展望台からは日本一大きなハートの湖「谷中湖」をご覧いただけます。レンタサイクルもできるので、渡良瀬遊水地散策にはぴったりです。 三県境 SOLABASEから徒歩15分。埼玉・群馬・栃木の三県が交わる珍しいスポット。アクセスしやすく、気軽に3県をまたぐ体験ができます。地域の歴史や地理の魅力を感じることができる貴重な場所です。 オニバスの郷 SOLABASEから車で10分。絶滅危惧種であるオニバスが自生する貴重なスポットです。毎年夏から秋にかけて直径2メートルを超える大きな葉と可憐な花が鑑賞できます。 チェックイン前でも事前にご連絡いただければ、荷物のお預かりが可能ですので、お気軽にお申し付けください。このほかに少し車で足を延ばすと以下のようなものがあります。淡水魚と両生類を中心に展示しているさいたま水族館 桜の名所として権現堂堤 (埼玉県幸手)、さきたま古墳 (埼玉県行田)田んぼアートが楽しめる古代蓮の里 (埼玉県行田)お買い物をたのしめる佐野プレミアム・アウトレット (栃木県佐野)栃木の名産イチゴ狩りやイチゴスイーツが楽しめるいちごの里いちご一会 (栃木県小山市)入館料無料で独特な世界観が楽しい新生姜ミュージアム (栃木県栃木)春の大藤祭りやイルミネーションが有名なあしかがフラワーパーク (栃木県足利)このほかに最寄り鉄道の「東武日光線」で日光東照宮や宇都宮などへ行くこともできます。
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